Link to our Booking Contract:
Just A Little Magic staff members are not required to be vaccinated for the COVID-19 virus. The decision is left to each individual. Be assured all our staff routinely wear masks in public and practice social distancing. If you feel you would be more comfortable with a fully vaccinated staff, we will try to accommodate using the vaccinated staff we do have. If this is not doable, we will gladly refer you to a character company that has all their staff vaccinated for the virus.
Staff Safety Policies
Clients must ensure no harm is to be done to company property or staff. If staff feels they are in a situation that is rude, inappropriate, or unsafe, they are permitted to temporarily step away from the party until a manager contacts you to help resolve the issue. If you are contacted by a manager to resolve an issue that took place and the issue cannot (or is not) handled, staff is permitted to exit the party permanently. You are not eligible for a refund if staff leaves due to a safety/harassment concern.
Just A Little Magic Princess Events is not a babysitting service. The performer should NEVER be left to care for children. As such, a parent must be present at all times for duration of the party.
Property Damage Policy
Our staff is trained to use our party materials carefully. This includes speakers, books, face paints, and anything else included in the staff's party bag. In order to prevent damage, we discourage any guests from taking items from our party bag. Any excessive damage to property caused by guest use of staff property may result in a bill.
Grace Period Policy
Your package's "time clock" begins when we enter your party space at the time stated on the Booking Contract stated on the Booking Contract. If needed, we allow a Grace Period of 5 minutes where we can wait in the car to allow you to get your guests prepared. Please be aware that any added wait time beyond this Grace Period is counted on your package's time clock (which means less time with the character).
We serve all over SWFL, but our standard service area is within a 15 mile radius of Exit 131. Party locations beyond this area will be $1 per additional mile.
A minimum 50% deposit is required along with the completed Booking Contract to secure your event in our calendar. The balance can be paid anytime prior to your event via PayPal or Venmo. Cash can be used for payment upon arrival of the party if needed. To “keep the magic alive”, the royal helper will collect payment, not the character. We do not accept checks.
If you need to cancel a party, you will be refunded your payment (minus the deposit) if it is within 24 hours of the scheduled arrival time. No refunds for cancellations within 24 hours of the arrival time.
If in the extremely unlikely event that Just A Little Magic Princess Events needs to cancel a party, you will be refunded in full, and another time slot of your choosing will be booked.
Just A Little Magic Princess Events is a licensed business with performers with background checks. Clients are aware that in booking with Just A Little Magic Princess Events, performers and costumes are not licensed characters but impersonators.